T&C's | Ash and Elder Wellbeing

Terms and Conditions

Please read the following terms and conditions carefully before booking an appointment with Ash and Elder Wellbeing.

Appointments

By booking an appointment, you agree to my Terms and Conditions.

This includes participating in a pre-treatment consultation where you will be asked to disclose any relevant medical or lifestyle information.
To ensure your safety and the well-being of our staff and other clients, we ask that you contact me to reschedule your appointment if you are experiencing any of the following: a cough, fever, or an active infection.
If you arrive with a condition or symptom that is considered a contraindication for treatment, we reserve the right to postpone your appointment until medical advice has been sought."

Business Hours

At Ash and Elder I do not have set working hours/ days of the week.
I have a set number of appointments available each month, this allows me to create evening and weekend appointments to ensure we are making every effort to improve accessibility for your well-being needs. This will vary month to month.
To check availability, see my Facebook and Instagram pages. However, these are subject to change- it is always best to message me directly via WhatsApp.

Fees

I reserve the right to choose to use discretion regarding the application of any discounts.
Payment can be made via - Cash, Bank Transfer, Card

Deposits

As requested by my existing clients, I have introduced a deposit scheme.

This is a 50% non-refundable deposit of the usual appointment fee from all clients.
Appointments are only confirmed/ scheduled once the deposit has been paid.
The remainder to be paid on the day of your appointment.

Cancellation Policy

I have a 24 hour cancellation policy.
Therefore, if you are unable to make your appointment, I request that you provide me with at least 24 hours notice.
Your appointment can be rescheduled once without losing your deposit.
Any subsequent appointments will require another deposit when booking.

We understand that unexpected events can prevent you from attending your appointment. However, last-minute cancellations significantly impact our small business. We kindly ask for your cooperation by providing as much notice as possible.

Vouchers

I supply the option to buy vouchers for treatments. These may be given as gifts.
Please note the expiry date on the vouchers
These vouchers can-not be redeemed for cash.
These vouchers are non-refundable

Loyalty Scheme

This loyalty scheme cannot be used in conjunction with any other discount, promotion, or offer.
The loyalty scheme is a discretionary offer and is not a permanent feature of our services. We reserve the right to modify, suspend, or terminate the scheme at any time and without prior notice.
As a token of our appreciation, you'll receive a 30% discount on one single treatment at your 6th visit. Please note this discount cannot be applied to combination treatments.